"Impacted services may include, but aren't limited to, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 apps," explains the alert.Ī later update explained that only new Excel sessions were affected by this outage and older sessions were unaffected.Īt approximately 1PM EST, Microsoft said that the outage had been resolved and was caused by a code change for a different problem. Soon after, Microsoft issued a Microsoft 365 Service Alert titled, 'Users can't access files in Microsoft 365 services.' Most of the reports so far are about Excel users not being able to open files stored on OneDrive and SharePoint. The outage started at approximately 11:40 AM EST, with admins and users reporting on social media that they could not open files stored on OneDrive or SharePoint. A Microsoft 365 outage prevents access to files, such as Excel documents, stored on the SharePoint Online, OneDrive, Office, and Microsoft Teams cloud storage services.
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